An unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange is called a

When an ethical climate exists at a firm, studies suggest all of the following EXCEPT

a. people are less likely to want to leave the firm.

b. people are likely to only perform the duties of their job description because they do not want to engage in anything that will upset the balance of the ethical situation in place.

c. people are happier at work.

d. people are more committed to the firm.

(b) Medium/Comprehension

89. Which of the following is an issue to keep in mind with regard to maintaining an ethical environment in the firm?

a. Monitoring employee online activity is a good way of creating an ethical climate.

b. Use of video cameras in the workplace will make employees feel the firm cares about ethics.

c. High levels of employee monitoring increases citizenship behaviors.

d. Monitoring employees may increase ethical compliance but may create a culture of mistrust.

 (d) Difficult/Analysis

90. Which of the following statements regarding ethical behaviors in the workplace is true?

a. High levels of employee monitoring increase employee commitment to the organization.

b. High levels of employee monitoring increase work performance.

c. High levels of employee monitoring increase citizenship behaviors.

d. High levels of employee monitoring may reduce the frequency of unethical behaviors.

(d) Difficult/Analysis

91. Which of the following statements regarding job attitudes and cultural differences is true?

a. Work/family conflict lowers job satisfaction in collectivistic cultures.

b. High levels of empowerment are related to high job satisfaction in India.

c. Work/family conflict lowers job satisfaction in individualistic cultures.

d. Low levels of empowerment are related to high job satisfaction in the USA.

(c) Difficult/Analysis

Closing Section: Rebounding from Defeat: The Case of Jeffrey Katzenberg

92. Jeffrey Katzenberg has ________.

a. been successful at everything he has tried.

b. been CEO of Starbucks.

c. been CEO of DreamWorks Animation.

d. is the CEO of Disney.

(c) Easy/Comprehension

FILL IN THE BLANK

93. An _______ is an opinion, belief or feeling about an aspect of the environment.

(attitude)

94. The feelings people have toward their job is called ______ ___________.

(job satisfaction)

95. __________ ____________ is the emotional attachment people have toward the company they work for.

(Organizational commitment)

96. The tendency to experience positive moods more often than negative ones is _________ _____________ ______________.

(positive affective disposition)

97. When __________ match job demands, we tend to be more satisfied with our job.

(abilities)

98. An unwritten understanding about what the employee will bring to the work environment and what the company will provide in exchange is called a ______________ ______________.

(psychological contract)

99. _______ ____________ is vagueness as to what job responsibilities are in the job.

(Role ambiguity)

100. Helping new employees and working voluntary overtime are examples of ______________ _____________ ____________.

(organizational citizenship behaviors)

101. _______ ___________ are meetings with departing employees.

(Exit interviews)

102. The worst person to conduct an exit interview is the _________ __________ __________.

(departing employee’s manager)

103. ___________ ______________ and _____________ _____________ are two key attitudes that are the most relevant to important outcomes in the work environment.

(Job satisfaction, organizational commitment)

104. ____ ___________ is the performance level on factors included in the job description.

(Job performance)

105. The most powerful influence over job performance is ______ __________ _________.

(general mental ability)

106. _________________ include reasoning abilities, verbal and numerical skills, and analytical skills.

(General mental abilities)