Briefly discuss some of the reasons why SAS Institute is ranked on Fortune’s “Best Places to Work” list.

Jobs with high complexity need to have employees with high ___________.

(general mental abilities)

108. Predictors of _____________ include general mental abilities, how we are treated at work, stress, and positive work attitudes.

(job performance)

109. Predictors of _______________ include how we are treated at work, personality, positive work attitudes and age of the employee.

(citizenship behaviors)

110. Predictors of __________include health problems, work/life balance issues, poor work attitudes and age of the employee.

(absenteeism)

111. Predictors of _____________include poor performance, poor work attitudes, stress, personality, and age of the employee.

(turnover)

112. With regard to age, ___________ individuals are better citizens.

(older)

113. .__________ is unscheduled absences from work.

(Absenteeism)

114. With regard to age, ________ employees are less likely to be absent from work.

(older)

115. ___________ is an employee leaving an organization.

(Turnover)

SHORT ANSWERS

116. Briefly discuss some of the reasons why SAS Institute is ranked on Fortune’s “Best Places to Work” list.

SAS Institute successfully manages its employees. The company shows its employees that it cares, and in return, the employees are devoted to the firm. Turnover at SAS is less than 5%.

The firm maintains its positive relationship with its employees by providing them opportunities to work on interesting and challenging projects. In working on those projects, barriers are removed by the firm so all the employee has to do is work on the project; no worries about equipment, rules, etc.

In addition, the perks offered to the employees are innovative and exciting. There are company athletic fields, a pool, gym memberships, tennis and basketball courts, on-site health care and the demand that employees go home to their families after a full 8-hour day.

117. Briefly describe which two job attitudes have the greatest potential to influence behavior.

The two attitudes with the greatest behavioral influence are job satisfaction and organization commitment. Job satisfaction is the feelings people have toward their job and organization commitment is the emotional attachment people have toward the company. These two work attitudes are closely monitored by companies because they are associated with performance, citizenship, absenteeism, and turnover outcomes.

118. Name and define two work attitudes.

Job satisfaction is one work attitude. Job satisfaction is the feelings people have toward their job.

Organizational commitment is a second work attitude. Organizational commitment is the emotional attachment people have toward the company they work for.

119. What is the relationship between attitude and behavior?

Much work has been done on the attitude to behavior link. The strength of this link depends on the particular attitude focused upon. Attitude can influence behavior but not necessarily predict it. In fact, research indicates that attitudes are more strongly related to intentions to behave than actual behaviors. Thus attitudes provide hints as to how employees will behave, but behavior is also strongly influenced by situational constraints.

120. List three factors that contribute to job satisfaction.

The following factors have been shown to contribute to job satisfaction: personality, person/environment fit, job characteristics, psychological contract, organizational justice, work relationships, stress and work/life balance.

121. List three factors which contribute to organizational commitment.

The following factors have been shown to contribute to organizational commitment: personality, person/environment fit, job characteristics, psychological contract, organizational justice, work relationships, stress and work/life balance.

122. Differentiate between positive and negative affective disposition.

Positive affective disposition is when an individual experiences positive moods more often than negative moods. Negative affective disposition is when an individual experiences more negative moods than positive moods.

123. Describe two specific personality traits related to positive work attitudes.

Research has examined a number of personality traits in relationship to positive work attitudes. They include: affective disposition, neurotic personality, emotional stability, conscientiousness, self-esteem, locus of control and extraversion.

124. What is meant by person/job fit?

Person/job fit is the fit between what the employee brings to the work environment and the environmental demands of that workplace. For example, when employee abilities fit the job demands, employee satisfaction can result.