SAS Institute has been ranked annually as “one of the best places to work.” Among the reasons for such a ranking

SAS Institute has been ranked annually as “one of the best places to work.” Among the reasons for such a ranking is the “perks” SAS offers its employees including all of the following EXCEPT

a. on-site health care for employees and covered dependents.

b. a full gym and swimming pool.

c. five-hour work days.

d. racquetball and basketball courts on-site.

(c) Easy/Knowledge

35. SAS Institute’s commitment to its employees is demonstrated through all of the following programs EXCEPT

a. employee opportunity to work on interesting and challenging projects.

b. regular administration of employee satisfaction surveys.

c. pioneering of unique and effective perks for employees.

d. paying employees below market salaries but offering additional perks.

(d) Medium/Application

36. An attitude is

a. our opinions, beliefs and feelings about our environment.

b. an outcome of our efforts.

c. the drive that energizes an individual.

d. the degree to which people have freedom to decide how to act.

(a) Easy/Knowledge

37. If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?

a. organizational commitment

b. job satisfaction

c. satisfaction with supervisors

d. cognitive ability

(b) Easy/Comprehension

38. Job satisfaction is

a. the feelings people have toward their jobs.

b. the emotional attachment people have toward the company they work for.

c. an unwritten understanding about what the employee will bring to the work environment.

d. also known as emotional intelligence.

(a) Easy/Knowledge

39. Organizational commitment is

a. the feelings people have toward their jobs.

b. the emotional attachment people have toward the company they work for.

c. an unwritten understanding about what the employee will bring to the work environment.

d. also known as emotional intelligence.

(b) Easy/Knowledge

40. Which of the following statements is true?

a. There is an exceptionally strong correlation between attitudes and behavior such that attitudes will almost perfectly predict behavior.

b. Intention to behave and actual behavior are almost always the same.

c. Attitude provides clues to behavior, but situational factors also impact behavior.

d. Attitude is weakly related to intention to behave and actual behavior.

(c) Difficult/Evaluation

41. Which of the following statements regarding employee happiness at work is FALSE?

a. Personality is related to one’s happiness at work.

b. Develop good relationships at work.

c. A fit between you and the company is important.

d. Pay is the most important aspect of job satisfaction.

(d) Medium/Analysis

42. Happiness at work can be enhanced by

a. pay at all times; pay is always the key aspect to job satisfaction.

b. reaction to organizational life. Work is stressful, just “suck it up.”

c. pulling yourself away from your co-workers and concentrating on the job.

d. knowing yourself and what you want from the job.

(d) Medium/Evaluation

43. Research shows that all of the following impact the employee’s satisfaction with the job and commitment to the organization EXCEPT

a. how he or she is treated in the firm.

b. the actual work the employee performs.

c. the firm’s competitiveness.

d. the relationships formed with colleagues and managers.

(c) Medium/Knowledge

44. All of the following factors contribute to job satisfaction EXCEPT

a. personality.

b. job characteristics.

c. work/life balance.

d. firm competitiveness in the market.

(d) Easy/Knowledge

45. All of the following factors contribute to organizational commitment EXCEPT

a. personality.

b. job characteristics.

c. firm competitiveness in the market.

d. work/life balance.

(c) Easy/Knowledge

46. Employees with which of the following personality traits would experience high job satisfaction?

a. those with positive affective dispositions

b. those with neurotic personalities

c. those with low self-esteem

d. those who are introverted

(a) Difficult/Synthesis

47. Which of the following statements is true?

a. External locus of control and introversion result in positive work attitudes.

b. Low self-esteem results in more positive work attitudes.

c. People who are critical of themselves experience less job satisfaction.

d. People with positive affective dispositions are less committed to their work organizations.

(c) Difficult/Synthesis