Which of the following statements regarding the predictors of organizational citizenship behaviors is FALSE?

Which of the following statements regarding job performance is INCORRECT?

a. Measures of job performance include the speed and accuracy with which the job is performed.

b. One of the powerful influences on job performance is how we are treated at work.

c. Contrary to what most people would think, stress has very little impact on job performance.

d. Work attitudes, like job satisfaction, are moderate correlates of job performance.

(c) Medium/Analysis

69. Research indicates which of the following factor is the strongest predictor of job performance?

a. general mental ability

b. work attitudes

c. stress

d. positive work attitudes

(a) Medium/Analysis

70. Research indicates which of the following statements regarding factors that predict job performance is FALSE?

a. When we are treated well, we want to reciprocate, thus when the company treats us well, we perform more effectively.

b. Positive work attitudes and performance are unrelated.

c. Conscientious employees perform better than those who are not conscientious.

d. High role ambiguity, and the resulting stress, can eventually lead to lower performance.

(b) Medium/Analysis

71. Research on the relationship between personality and job performance indicates

a. people who are extraverted perform slightly less well than those who are intraverted.

b. dependable people are better performers than those less dependable.

c. there is little relationship between reliability and job performance.

d. achievement-oriented people are so goal-oriented that they often fall short in their performance.

(b) Easy/Comprehension

72. Research on work attitudes and performance indicates

a. work attitudes are strong correlates of job performance.

b. work attitudes are a stronger correlate of performance in complex jobs than in simpler jobs.

c. dissatisfied employees always reduce performance level.

d. work attitudes are a moderate correlate of performance.

(d) Medium/Analysis

73. Which of the following factors is not a predictor of organizational citizenship behaviors?

a. abilities

b. personality

c. positive work attitudes

d. age of the employee

(a) Easy/Knowledge

74. Which of the following statements regarding the predictors of organizational citizenship behaviors is FALSE?

a. The link between ability and citizenship behavior is stronger than the link between motivation and citizenship behavior.

b. The most important factor in determining employee citizenship behavior is how employees are treated by those around them.

c. People with positive affectivity tend to exhibit stronger citizenship behaviors.

d. Older people tend to exhibit stronger citizenship behaviors than younger people.

(a) Difficult/Analysis

75. Which of the following scenarios is likely to produce low levels of citizenship behaviors?

a. Maria is an agreeable, conscientious employee of a large conglomerate.

b. Randall’s boss is extremely family-oriented and recently allowed him to leave work early to attend his son’s after-school soccer game.

c. Horatio is a young engineer with negative affectivity.

d. Jennifer is a devoted employee who is happy at her work.

(c) Difficult/Synthesis

76. Which statement regarding citizenship behaviors is accurate?

a. People who are older demonstrate higher levels of citizenship.

b. People who are unhappy still perform citizenship behaviors to a very high degree.

c. Job attitudes are weakly related to citizenship behaviors.

d. People who are treated poorly tend to perform higher levels of citizenship behaviors.

(a) Medium/Comprehension

77. Which of the following factors is not a cause of high levels of absenteeism in a firm?

a. positive work attitudes

b. health problems

c. age of the worker

d. work/life balance issues

(a) Easy/Comprehension