When analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?

Workforce satisfaction is related to all the following outcomes EXCEPT

a. greater customer loyalty.

b. more absenteeism.

c. higher profitability.

d. fewer accidents in the workplace.

(b) Difficult/Analysis

61. Companies track employee work attitudes through

a. performance evaluation interviews.

b. attitude surveys.

c. employee suggestions.

d. overhearing workplace conversations.

(b) Easy/Knowledge

62. Attitude surveys conducted by companies produce more useful information if

a. surveys are completed electronically.

b. the management is perceived as credible by employees.

c. past surveys were conducted but no action has resulted from them.

d. individual survey responses are made public.

(b) Easy/Knowledge

63. Which of the following statements about exit interviews is true?

a. A departing employee’s manager should always conduct the exit interview because the immediate supervisor knew the employee best.

b. An exit interview always indicates why an employee is departing a firm.

c. An exit interview always indicates how management can improve so other employees will not leave.

d. An exit interview should be conducted by a member of the human resource department for best results.

(d) Medium/Comprehension

64. When analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true?

a. Attitudes always predict behavior in the work environment.

b. People with negative work attitudes never perform well.

c. Personality and organizational citizenship are the two key attitudes that are the most relevant to important outcomes in the work environment.

d. Maintenance of the psychological contract helps develop organizational commitment.

(d) Difficult/Synthesis

65. All of the following are general mental abilities EXCEPT

a. reasoning skills.

b. analytical skills.

c. emotional intelligence.

d. verbal skills.

(c) Easy/Knowledge

66. Which of the following factors is a major predictor of job performance?

a. work/life balance issues

b. employee age

c. employee personality

d. how we are treated at work

(d) Medium/Analysis

67. Which of the following factors is NOT a major predictor of organizational citizenship behaviors?

a. general mental abilities

b. positive work attitudes

c. how we are treated at work

d. personality

(a) Easy/Knowledge