Analyzing Zappos success using Herzberg’s two-factor theory of motivation would suggest that

Analyzing Zappos success using Herzberg’s two-factor theory of motivation would suggest that

a. contextual factors, like being among the best paid employees in the retail

industry, are the only reason for the firm’s success.

b. content factors, like the collaborative atmosphere each employee creates are the only reason for the firm’s success.

c. growth needs, like the autonomy in customer service, are the only reason for the firm’s success.

d. Contextual, content, and growth needs factors all help to contribute to Trader Joe’s success.

 (d) Easy/Comprehension

32. Maslow’s physiological needs may be satisfied by:

a. food.

b. feeling danger-free.

c. feelings of importance.

d. human bonds.

(a) Easy/Knowledge

33. How could a firm best satisfy an employee’s safety needs?

a. Enroll the employee in a Microsoft Office training course.

b. Provide an employee appreciation luncheon.

c. Develop a weekly employee bowling league.

d. Create a job security clause in the employment contract.

(d) Medium/Application

34. Esteem needs are

a. the need to bond with other human beings.

b. the desire to form lasting attachments.

c. the desire to feel important.

d. the freedom from an uncertain future.

(c) Easy/Knowledge

35. One way to satisfy self-actualization needs is to

a. pursue a master’s degree through a company’s tuition reimbursement program.

b. go out to dinner once a month with coworkers from your department.

c. get a $100 suggestion bonus from your firm for a labor cost saving tip you placed in your department’s suggestion box.

d. receive an employee of the week award.

(a) Difficult/Synthesis

36. Maslow’s theory of motivation suggests

a. employee needs are ordered.

b. employee needs are grouped in three categories.

c. employee needs are divided into motivator and hygiene categories.

d. employee needs are acquired as the result of life experiences.

(a) Easy/Comprehension

37. Maslow’s hierarchy of needs theory of motivation

a. suggests once basic needs are satisfied, higher order needs become motivators.

b. enjoys strong research support.

c. is a systematic approach managers can utilize to explain the similar needs employees have at any given time and the similar reactions of employees to similar treatment.

d. was developed based on Maslow’s observations of individual employees in a variety of workplace settings.

(a) Difficult/Comprehension

38. The collaborative work environment at Trader Joe’s satisfies which of Maslow’s hierarchy of needs?

a. safety

b. self-actualization

c. social

d. physiological

(c) Medium/Analysis

39. The simple premise of Maslow’s hierarchy of needs theory is

a. more than one human need operates at one time.

b. work environment aspects that satisfy an individual are very different than those aspects which dissatisfy an individual.

c. individuals acquire three types of needs as a result of their life experiences.

d. human beings have needs that are hierarchically ranked.

(d) Medium/Comprehension

40. Maslow’s theory of motivation is criticized because

a. research does not support the argument that satisfied needs no longer motivate behavior.

b. its “frustration-regression” hypothesis has no practical implications for the workplace.

c. the research methodology employed does not fully account for the attribution of cause to the individual or the situation.

d. substantial empirical research has indicated little practical application of the theory.

(a) Difficult/Evaluation